COVID-19 - Frequently asked questions

Q: Can I book a book a Fair with you for later in the year?

A: We’re not currently able to accept bookings but we will be letting all schools know as soon as we are able to start taking bookings

Q: I need to move my Book Fair as I’m not sure if my school will be open.

A: If you have a fair booked for late spring or beyond, we will be contacting you to confirm your dates as soon as the office re-opens and can discuss any date adjustments that need to be made

Q: How do I pay for my Book Fair?

A: This may be completed online using a credit card, Bacs or by sending a cheque in the post. You must be registered on the relevant website to complete the paperwork online

Q: Can I still order my books and have them delivered into school?

A: You can still order children’s books and resources from us online by going to We cannot deliver to schools at the moment so please select a home address to receive the delivery.

Q: I have purchased a gift voucher but the Fair has been cancelled, where can I redeem it or can I get a refund?

A. If you have a Book Fair gift voucher this will be valid on a future Book Fair. If you do not have a future Book Fair please email us at:

Q. I placed an order for books children had bought will I still get them and if not and I have to refund will my Rewards be affected?

A. Due to the closure of the warehouse we are not able to fulfil your order currently. We understand how disappointing this will be for the children, please contact us when your School opens and we will be happy to dispatch the books to you and your Rewards will not be affected. If you wish to cancel any outstanding orders please email us on

Q. What do I do if my Rewards expire?

A. We will honour rewards expiring during the period of school closures.

Q: Is there any other way to offer parents/children books during this period?

A: Yes – you can still offer your parents and children access to great books during this time. You can set up a Scholastic digital Book Club and parents can order online and request delivery to home. You will still earn Rewards for your school on every order placed this way. For more details please go to:

If you have any further questions please email us at